Privacy Policy

District North Kitchen (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online ordering system, including pickup, delivery, and dine-in orders.

By placing an order through our website or ordering platform, you agree to the collection and use of your information as described in this policy.

1. Who We Are

District North Kitchen is a restaurant located in Palmerston, Darwin, Northern Territory, Australia. We operate an online ordering system that allows customers to place food orders for pickup, delivery, or dine-in.

For privacy-related enquiries, please contact us: Email: order@dnkitchen.com.au Website: dnkitchen.com.au

2. Information We Collect

2.1 Information You Provide When you use our online ordering system, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (for delivery orders)
• Payment card details (processed securely via our payment provider — we do not store full card numbers)
• Order history and preferences
• Special dietary requirements or notes included with your order

2.2 Information Collected Automatically

• IP address and browser type
• Device information (mobile, tablet, desktop)
• Pages visited and time spent on our ordering platform
• Referring website or app
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your food order (pickup, delivery, or dine-in)
• Send order confirmation and status updates via email or SMS
• Arrange delivery through our delivery partners where applicable
• Process payments securely
• Respond to enquiries or resolve issues with your order
• Improve our menu, website, and ordering experience
• Send promotional offers and updates, only if you have opted in
• Comply with legal obligations

4. Payment Processing

All online payments are processed by a third-party payment gateway. We do not store your full credit or debit card details on our systems. Payment data is handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) compliance requirements.

Please refer to your payment provider’s privacy policy for details on how they handle your financial information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only as necessary to operate our services:

• Delivery partners – to fulfil delivery orders (name, phone number, and delivery address)
• Payment processors – to handle secure transactions
• IT and platform providers – who host or operate our ordering system on our behalf
• Legal authorities – if required by law, court order, or regulatory obligation

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

6. Cookies and Tracking Technologies

Our ordering platform may use cookies to:

• Remember your preferences and cart contents
• Understand how customers use our platform
• Improve performance and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our ordering system.

7. Marketing Communications

If you opt in to receive marketing communications, we may send you promotional offers, new menu announcements, or special deals via email or SMS.

You may unsubscribe at any time by:

• Clicking the “Unsubscribe” link in any marketing email
• Replying STOP to any SMS communication
• Contacting us at order@dnkitchen.com.au

Transactional messages related to your orders will still be sent regardless of marketing preferences.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are generally retained for 7 years in accordance with Australian tax and business record-keeping requirements.

9. Security

We take reasonable steps to protect your personal information, including:

• Encrypted connections (HTTPS/SSL) on our website and ordering platform
• Secure payment processing via PCI-DSS compliant providers
• Access controls limiting who can view customer data within our business

No data transmission over the internet can be guaranteed to be 100% secure. We encourage you to protect your account credentials.

10. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at order@dnkitchen.com.au. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites such as social media pages or delivery platforms. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Children’s Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our ordering platform after any changes constitutes acceptance of the updated policy.

14. Complaints

If you are not satisfied with how we have handled your personal information, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992

15. Contact Us

District North Kitchen Palmerston, Darwin NT, Australia Email: order@dnkitchen.com.au Website: dnkitchen.com.au